FAQ

FAQs

Frequently Asked Questions

Welcome to Timely Healthcare Services Inc. — where compassion meets professionalism. Below are answers to the most common questions about our Homecare and Facility Staffing services.

Homecare Services

1. What types of homecare services do you provide?

We offer a full range of personal and medical support, including personal care (bathing, dressing, grooming), meal preparation, medication reminders, light housekeeping, companionship, palliative care, dementia and Alzheimer’s care, and post-hospital recovery support.

2. Who can receive homecare services?

Our services are available to seniors, adults with disabilities, and individuals recovering from illness, surgery, or hospitalization who need extra help to remain safe and independent at home.

3. Are your caregivers trained and certified?

Yes. All Personal Support Workers (PSWs) are certified, and all Registered Nurses (RNs), Registered Practical Nurses (RPNs), and Licensed Practical Nurses (LPNs) are registered and in good standing with their professional colleges.

4. How do you match a caregiver to a client?

We conduct a personalized care assessment and match clients with caregivers whose skills, experience, and personality best suit their needs to ensure comfort and consistency.

5. Can I choose my caregiver?h a caregiver to a client?

Yes. Families are welcome to participate in caregiver selection. If a change becomes necessary, we handle transitions smoothly to maintain care quality.

6. Are your services available 24/7?

Absolutely. We provide flexible hourly, overnight, live-in, weekend, and holiday coverage to fit your schedule and care requirements.

7. How do I start receiving homecare?

Simply contact our team for a complimentary consultation. We’ll assess your needs, create a tailored care plan, and assign a compatible caregiver.

8. How are service fees determined?

Rates depend on the level of care required, service hours, and schedule. We offer clear, transparent pricing with no hidden fees.

9. Can I adjust or cancel my schedule?

Yes. We understand that situations change. Provide 24-hour notice for adjustments or cancellations, and we’ll update your schedule accordingly.

Facility Staffing Services

1. What types of facilities do you serve?

We partner with hospitals, long-term care homes, retirement residences, and community healthcare organizations across Ontario and surrounding regions.

2. What positions do you staff?

We provide RNs, RPNs, PSWs, Dietary Aides, Housekeepers, and Companions to meet both temporary and long-term facility needs.

3. Are your staff compliant with health and safety standards?

Yes. All staff undergo rigorous screening, background checks, immunization verification, WHMIS training, and ongoing professional development.

4. How quickly can you fill a shift?

Our coordination team operates 24/7 and can dispatch qualified professionals on short notice — often within hours.

5. How do facilities request staff?

Facilities can contact our scheduling team via phone, email, or our online request form. We respond quickly to confirm shift coverage.

6. Do you offer ongoing staffing partnerships?

Yes. We provide one-time shift coverage and long-term staffing solutions tailored to each facility’s needs and staffing goals.

7. How do you ensure staff reliability?

All professionals are carefully vetted through interviews, reference checks, and skill assessments. We continuously monitor performance to maintain the highest standards.

8. What regions do you serve?

We cover multiple Ontario Health regions including Mississauga/Halton, Etobicoke, Scarborough, Durham, Peel, and nearby areas — with expanding services across Canada.

FAQ